Your questions, answered
Discover everything you need to know about C-ID smart ID tags and jewelry. We've compiled the most common inquiries to help you understand how our innovative solutions provide peace of mind by quickly reconnecting lost pets and loved ones.
Frequently asked questions
Here you'll find comprehensive answers to your questions about our smart ID products. From how they work to their benefits over traditional tags, we're here to provide clarity and build your confidence in C-ID as your trusted safety solution.
Do C-ID smart ID tags require an app to work?
C-ID smart tags and jewelry do not require an app for the person who finds your pet or loved one. When the tag is tapped with a compatible smartphone, the emergency contact information you provided appears instantly so they can call or text right away. Each programmed C-ID tag is securely locked so that if it is lost or found, no one else can reprogram or alter the information. For customers who prefer full control and are comfortable with technology, we also offer blank smart accessories that can be programmed and updated using a compatible NFC app.
What happens when someone taps a C-ID tag?
When someone taps a C-ID tag with a compatible smartphone, a secure information page instantly appears displaying the contact details provided by the owner. This page can include a name, phone number, and any important information you choose to share, allowing the person who found your pet or loved one to call or text immediately. This quick, simple connection removes confusion and delays, helping reunite pets and families faster and providing peace of mind knowing there is always a direct way to reach you when it matters most.
Will C-ID smart tags work with any smartphone?
Most modern smartphones work automatically. Newer iPhones and many Android phones with NFC enabled will open the contact page instantly when tapped. No downloads or special apps are required for the person scanning the tag.
What information shows when a C-ID tag is tapped?
Only the information provided by the purchaser will appear. This may include a name, phone number, emergency contact, pet details, or other helpful information. No additional information is added unless requested by the purchaser.
Can I update the information on my C-ID tag later?
Yes. If you need to update your contact information, you can request an update or choose a programmable option that allows you to change the information whenever needed. This makes smart ID tags more flexible than traditional engraved tags.
Is a C-ID smart ID tag better than a regular engraved tag?
Customers choose C-ID smart ID products because they offer a faster, more modern, and more reliable way to reconnect pets and loved ones than traditional ID tags. Unlike standard engraved tags that are limited in space and can wear down over time, C-ID smart tags provide instant access to the contact information you choose to share with a simple smartphone tap. This allows someone who finds a lost pet, child, or loved one to call or text immediately without searching for tiny engraved numbers or outdated details. Another major reason customers prefer smart ID jewelry and tags is convenience and peace of mind. There are no apps required for the person who finds the tag, no batteries to charge, and no complicated setup. Each piece is designed to be stylish, durable, and easy to use in real-life situations, making it something people feel comfortable wearing every day. C-ID combines simplicity, speed, and personalization to create a dependable safety solution that helps families reconnect quickly when unexpected moments happen.
Do C-ID smart ID tags use GPS tracking?
No. Smart ID tags do not track location or require batteries. Instead, they provide instant contact information so that anyone who finds a lost pet or loved one can reach you immediately. This keeps them simple, reliable, and maintenance-free.
What if someone doesn’t know how to use NFC or tapping?
Most modern phones will automatically respond when placed near the tag. Clear instructions are included so that anyone who finds the tag understands to tap their phone to access contact information quickly.
Can I program a blank C-ID smart tag myself?
Yes. In addition to our ready-to-use programmed options, we also offer blank smart tags for customers who prefer to program their own accessory. You can use a compatible NFC app to add or update your own contact information at any time, giving you full control and flexibility.
What's the first thing I need to do when I receive my C-ID product?
Once you receive your C-ID product, it arrives ready to use if you selected a pre-programmed option. Simply tap the tag with your smartphone to test it and make sure your contact information appears correctly. After confirming everything looks good, your smart ID is active and ready to provide instant contact access whenever it’s needed. If you chose a blank, programmable C-ID accessory, the first step is to use a compatible NFC app to add your contact information or custom link to the tag. Once programmed and tested with your phone, your smart ID will be ready for everyday use, giving you a simple and reliable way to be reached if a pet or loved one is ever lost or needs assistance.
Ready for peace of mind?
We hope these answers provide clarity and confidence in choosing C-ID for your safety needs. Our smart ID jewelry and tags are designed to bring you unparalleled peace of mind, knowing your loved ones and pets are protected. Explore our products and start your journey towards smarter safety today.